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How specialty pharmacies enhance safety and care for patients

Provided by: Brandpoint - June 30, 2026
Senior couple in kitchen measuring out medications. BioPlusRX is a specialized pharmacy.

Sponsored by BioPlus Specialty Pharmacy

For millions of Americans today, living with chronic disease is a daily struggle. Approximately three in four adults — which is about 194 million people — currently live with at least one chronic disease, including cancer, autoimmune diseases or neurological conditions.

Managing multiple or complex conditions is a challenge in itself, involving not only the patient, but also their family and caregivers in handling numerous medical appointments, monitoring their health and most importantly, following a treatment plan that can include keeping track of several prescriptions.

In fact, not following a doctor's guidance when taking prescriptions, also known as medical non-adherence, is a serious problem that can lead to poor health outcomes and potentially higher healthcare costs, especially for those who are coping with chronic diseases.

This is where a specialty pharmacy can make a difference for patients. Expert pharmacists and a streamlined system at a specialty pharmacy help to make care coordination, correct medication use, and the overall experience more positive than a traditional pharmacy. By simplifying many of the complexities associated with specialty medications, these services are designed to help patients focus more on their health and less on navigating the healthcare system.

Streamlined specialty service

Woman at home looking at precription bottle and calling the pharmacy. BioPlusRX is a specialized, personal pharmacy.


One such service is BioPlus Specialty Pharmacy. Patients of BioPlus nationwide receive expert care to help them manage chronic and complex conditions with service and support that's faster, easier and more personalized.

If the prescription needs a prior approval, BioPlus will work with the doctor to get and submit any needed paperwork. Their quick and easy refill process, along with personalized care management tailored to patients' unique needs, also helps navigate financial assistance programs and medication access.

BioPlus patients have 24/7 access to pharmacists and a clinical care team for support, as well as a patient portal where they can view their medication and account status anytime. And, perhaps most importantly, the streamlined process uses secure shipping designed to protect specialty medications.

Both patients and healthcare providers benefit from the extra layer of support and safety provided by a specialty pharmacy.

"Managing chronic conditions is very challenging for patients and their healthcare providers. Unanswered questions about things like how and when to take medications can unfortunately make the patient experience even more difficult or unsafe," said Dr. Nicholas Maroulis, Senior Vice President of Pharmacy Services, BioPlus Specialty Pharmacy. "And for healthcare providers, excessive paperwork and communication problems can reduce the time that providers would rather be spending on patient care."

When patients receive the support they need to start and stay on therapy, they are better positioned to avoid gaps in care, helping improve the care experience and potentially reduce unnecessary, often higher-cost care.

When you might benefit from a specialty pharmacy

Woman sitting on couch with prescription bottle and using phone phone. BioPlusRX is a specialized pharmacy.


For numerous complex or chronic conditions such as multiple sclerosis, Crohn's disease or rheumatoid arthritis, a specialty medication might be more complicated to use than what patients and caregivers are used to. For example, it might need to be injected or kept at a certain temperature in the fridge, or a medicine might come with side effects that require a little more care and support.

A specialty pharmacy that offers access to a team of dedicated experts can help patients use specialty medications appropriately and consistently while providing education and support.

Supporting patients confronting serious illness

When people are coping with a serious diagnosis such as cancer, simplifying access to medications and support can make it easier for them to stay focused on treatment and overall well-being.

"When a patient hears the word 'cancer,' everything changes. Beyond the diagnosis, patients have to navigate heightened emotions, uncertainty and questions, and some may be dealing with their diagnosis without any support," said Dr. Heera Persaud, PharmD, CSP and Director of Clinical Programs, BioPlus Specialty Pharmacy. "When we focus on patient-centered care, it's not just about the medication. It's about timing, guidance and making sure patients know that someone is there to help, even before they ask."

Learn more about specialized, personal pharmacy support for chronic and complex conditions at BioPlusRX.com.

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