As tax filing deadlines approach, many Americans are turning to artificial intelligence (AI) for help. While general-purpose AI tools offer quick answers, financial experts caution that for complex issues like tax preparation, only secure, purpose-built AI trained by human experts can guarantee accuracy and protect sensitive data. Here are four things to keep in mind before you file:
1. The Crucial Difference Between General-Purpose AI and Tax-Specific Expertise
Many consumers think all AI is equal, but general-purpose AI, which scans the open web, lacks the deep, specialized knowledge required for tax compliance, operating as a sophisticated search engine, not a licensed accountant. Unlike these open platforms, Intuit's AI that powers TurboTax is purpose-built and trained by tax experts specifically for tax preparation.
As Enrolled Agent (EA) Liz Hanley notes, "General AI is a great search engine for tax questions, but it can miss crucial nuances. It might tell a parent all about a credit, but a tax professional knows their income phases it out completely. Without seeing the full picture, that generic AI response is not only inapplicable, it could lead to an incorrect filing." Only AI-powered financial platforms informed by experts can put a guarantee on their outcomes.
This risk is why the IRS recently shared that "taxpayers should not rely on AI-generated responses to complex tax questions, and they should verify any calculations or information provided by artificial intelligence."*
2. The Power of AI + HI: Expert Training and Seamless, Trusted Support
AI is a powerful tool for direction, but expert knowledge provides the necessary protection, especially for finances, ensuring you achieve your best possible tax outcome. Human Intelligence (HI) is foundational at Intuit; it is what trains its proprietary AI to be specifically accurate for tax prep, and it is also available as an option for support. Intuit's Consumer Platform fuses Credit Karma and TurboTax with Agentic AI and human intelligence (AI + HI), using its purpose-built AI to automate the time-consuming heavy lifting while ensuring you have a clear path to human expertise when you need it.
"The future of finance is not about AI versus human experts; it's about a seamless experience where technology is the catalyst for certainty," said Mark Notarainni, EVP & General Manager of Intuit's Consumer Group. "Our consumer platform combines the speed of AI with our unmatched virtual expert network of 15,000 experts to deliver the trust and protection our customers need when the stakes are highest."
3. Walled Garden: Don't Risk Your SSN on General-Purpose, Open Platforms
Just because AI is accessible doesn't mean it is safe for private data. General-purpose AI platforms often use the data you give them to train future versions of the software — putting your sensitive financial information in the wild. You should never input your Social Security Number, bank details or specific income into an open platform. Always look for a secure, encrypted financial ecosystem, like Intuit TurboTax, designed specifically to protect your identity and keep your data private while leveraging our expert-trained AI.
4. Filing Your Way: Expert-Trained AI Supports Every Path
The power of a purpose-built AI extends to every way you choose to file, whether you prefer the self-serve path or want an expert to do your taxes for you. Intuit's AI is a second brain for its 13,000 tax experts as well as a personalized guide for its DIY filers, ensuring every calculation is deterministic and accurate.
General-purpose AI is a fantastic tool, but for managing money and building wealth, you need a system where Human Intelligence trains the AI, and data security and privacy is of the utmost priority. Integrated AI technology and human expertise can securely and accurately unlock the confidence to make smart financial decisions.
