When it comes to home internet, it's important for everyone to have the right technology, speed and capacity to handle all their devices, entertainment, household and business needs. Knowing what to choose can sometimes feel daunting. We posed your top questions to an industry insider — Ryan Luckin, vice president at Ziply Fiber — to help get to the bottom of your most pressing concerns.
Q: What's the difference between fiber, cable and 5G home internet?
Fiber is the gold standard today. It is the fastest and most reliable of all internet technologies residents can bring into their homes. It uses light to transmit data and provides symmetrical upload and download speeds, which is important for things like video calls, gaming, backing up data, etc. Fiber connections are also dedicated to individual homes, meaning your connection won't slow down when your neighbors are online.
Cable is the most common and readily available technology. It has been upgraded several times over the years but was originally built to use electricity to carry TV signals one way to your home. It can enable fast downloads but does not provide symmetrical upload speeds. With cable the network is shared among neighbors, meaning your speeds may be impacted when usage is at its highest, such as the early evening.
5G home internet is a fixed wireless service that uses cellular towers to deliver internet to your home via a gateway, converting cellular signals to WiFi. Like cable, speeds can be inconsistent based on network congestion and signal strength. Symmetrical upload and download speeds generally are not available via 5G home internet and speeds are typically much slower than those offered by fiber and cable.
Q: Why is my internet so slow?
There are several factors, but I'll highlight two that commonly impact users: the type of connection you have and the number of devices you have connected.
If you have cable internet, that's typically shared across a neighborhood, which can lead to slower speeds and inconsistent performance during peak hours. Think of cable like a busy road. It works well most of the time, but during rush hour, traffic builds up. The more cars on the road, the slower everyone moves. Fiber, on the other hand, provides a dedicated connection to your home, kind of like your own internet onramp that bypasses all that neighborhood congestion.
The other factor that's important to consider is the number of connected devices you have and whether your type of connection and plan provides enough capacity to support those devices. Laptops, smart TVs, gaming systems, video doorbells, smart speakers, security cameras, connected appliances, and more all use bandwidth. If you have a cable connection, you may need to spend a bit more for a speed/capacity upgrade, but fiber is designed with this kind of usage in mind.
Q: Is there anything we should do with our internet to improve our online gaming experience?
When it comes to gaming, milliseconds can mean the difference between victory and defeat. Latency — the time it takes for data to travel between your device and the game server — plays a critical role in your gaming experience.
Fiber internet is tailor-made for gamers. Because of its ultra-fast speeds and low latency, fiber provides the stable, responsive connection gamers demand. For context, fiber latency is near instantaneous, typically 5-20 milliseconds, whereas cable is 20-50 ms, DSL 50-100 ms, and satellite 500-800, resulting in significant delays and making it impractical for gaming.
Q: Why is my bill higher than the advertised price?
Many companies will charge their advertised price and then charge additional fees for using more than a set amount of data — also known as a data cap — or charge a monthly equipment fee for the use of their internet router, or they offer a certain number of months of promotional pricing before increasing the rate, so your bill can be substantially higher than you expected. It's important to check for things like that.
At Ziply Fiber we have implemented a simplified pricing structure — no promotional periods where monthly fees go up after a certain amount of time, no contracts, no credit checks, no data caps, and WiFi 7 equipment included in the price — so you know what you're paying right from the start.
If you're ready to make the switch to fiber internet, make it a priority for early 2026. It's an easy household upgrade. To learn more about how Ziply Fiber makes switching easy with transparent plan details, no-charge installation and to get all your questions answered, visit ZiplyFiber.com.
